Terms of Service

Acceptance of Terms

By creating an account, submitting an order, and/or clicking the checkbox indicating your acceptance during the checkout process, you:

1. represent that you are at least 18 years of age and have the full legal capacity and authority to enter into binding agreements;
2. if acting on behalf of a company or other entity, represent that you have the authority to bind that entity to this Agreement;
3. acknowledge and agree that you have read, understood, and consent to be bound by all terms and conditions contained in this Agreement; and
4. confirm your understanding of the information provided in the Company's knowledge base, which is incorporated herein by reference.

If you do not agree to these terms, you may not use the Services.

Description of Services

The Company provides professional post-production video editing services, which may include, but are not limited to: footage culling and organization; editing of cinematic films, documentary-style films, highlight reels, ceremony videos, speeches, trailers, and vertical social media content; color correction and grading; audio editing, mixing, and sound design; and licensing of soundtracks from the Company's licensed libraries (e.g., Artlist, Musicbed).

2.1 Service Disclaimer

2.2 No Guarantee of Results

The Company makes no guarantees regarding specific aesthetic outcomes, client satisfaction with creative choices, or the commercial success of any Final Product. Video editing is an inherently subjective creative process, and Client's satisfaction with any particular creative decision shall not constitute a defect in the Services. The quality and suitability of the Services depend significantly on the quality of Client Content and the specificity of Client direction. The Company's standard of performance is professional competence and good-faith effort consistent with industry standards — not Client satisfaction.

Client Obligations

3.1 Provision of Materials

To enable the Company to perform the Services, the Client shall provide all necessary materials ("Client Content"), including raw footage, audio files, reference videos, creative briefs, style preferences, and any other information requested by the Company. The adequacy and quality of Client Content is the Client's sole responsibility.

3.2 Creative Freedom

The Client acknowledges that video editing is a creative process. By engaging the Services, the Client grants the Company the creative freedom to edit the Client Content to the best of its ability, guided by the reference materials provided. The Company's performance is contingent upon the clarity and quality of the materials and direction provided by the Client. Dissatisfaction with creative choices made within the scope of the reference materials provided does not constitute a basis for refund, dispute, or chargeback, unless the delivered work materially departs from explicit written instructions in the creative brief.

3.3 Prohibited Content

Client shall not provide, and Company reserves the right to refuse to work with, any Client Content that:

• violates any applicable local, state, federal, or international law or regulation;
• infringes any patent, trademark, trade secret, copyright, or other intellectual property or proprietary rights;
• contains explicit sexual content, child exploitation material, or content depicting minors in a sexualized manner;
• promotes violence, hatred, harassment, or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics;
• contains malware, viruses, or any malicious code;
• constitutes fraudulent, deceptive, or misleading material; or
• the Company, in its sole discretion, deems objectionable, inappropriate, or harmful.

3.4 Right to Refuse Service

The Company reserves the right, in its sole discretion, to refuse or discontinue service to any Client, reject any project, or terminate any account for any reason, including but not limited to violation of this Agreement or provision of Prohibited Content. In such cases, the Client shall be entitled to a prorated refund for any unused portion of their subscription, minus the fair market value of any services already rendered.

3.5 Account Security

Client is responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. Client agrees to immediately notify the Company of any unauthorized use of their account or any other breach of security. The Company shall not be liable for any loss or damage arising from Client's failure to protect their account credentials.

3.6 AI-Generated Content New

Client represents and warrants that any Client Content submitted to the Company for editing does not contain footage, images, audio, or other media generated by artificial intelligence tools (including but not limited to Sora, Runway ML, Midjourney, Stable Diffusion, ElevenLabs, or similar platforms) unless:

1. Client has disclosed the presence of AI-generated content in writing prior to project submission; and
2. Client has provided documentation confirming Client's legal right to use, edit, and distribute such AI-generated content, including any applicable license agreements or terms of service from the AI platform.

Client acknowledges that the legal status of AI-generated content and associated copyright ownership remains unsettled, and Client agrees to indemnify, defend, and hold harmless the Company from any claims arising from AI-generated content in Client Content.

3.7 Acceptable Use New

Client agrees not to use the Services, directly or indirectly, to:

1. gather competitive intelligence about the Company's processes, workflows, sub-editors, or business practices;
2. reverse-engineer or attempt to replicate the Company's editing workflows or style guides;
3. submit materially identical projects across multiple accounts to obtain multiple first-time guarantees; or
4. misrepresent the ownership of Client Content or the identity of the Client.

Violations of this section are grounds for immediate termination without refund and may give rise to additional legal claims.

Subscription Terms & Payment

4.1 Automatic Renewal

All subscriptions and associated add-ons automatically renew at the end of each subscription period (e.g., monthly, quarterly, annually) unless canceled in accordance with Section 4.2.

4.2 Cancellation Policy

"Business Days" means Monday through Friday, excluding United States federal public holidays. The Client may cancel their subscription at any time by providing written notice through the client portal, via email to [email protected], or to their Success Manager. To avoid being charged for the next subscription period, the cancellation notice must be received and confirmed by the Company at least five (5) Business Days prior to the next scheduled renewal date. Cancellation requests received with less than five (5) Business Days' notice will take effect for the following billing cycle, and the Client will be charged for one additional period.

The 5-Business-Day notice requirement reflects the Company's need to reallocate editorial capacity assigned to the Client's account. Client acknowledges that this notice period is a material term of the Agreement.

4.3 Post-Cancellation Access

Upon cancellation, the Client will retain access to the Services and their files through the end of the current, fully-paid billing term. Upon the expiration of this term, the Client's account will be deactivated, and access to all files stored on the Company's platforms will be terminated. The Client is solely responsible for downloading all final deliverables prior to account deactivation.

4.4 No Rollover

Subscription benefits, including unused editing hours or capacity, are non-transferable and do not roll over to subsequent subscription periods.

4.5 Failed Payment and Retry Policy New

In the event that a payment attempt fails, the Company will automatically retry the charge up to three (3) times over a period of seven (7) calendar days using the payment method on file. The Client will receive email notification of each failed payment attempt. If all retry attempts fail, the Client's account will be suspended. Suspended accounts retain no access to Services or files. If the account is not reinstated within fifteen (15) calendar days of initial suspension, the Company reserves the right to terminate the account and delete all associated files in accordance with Section 7. Outstanding balances accrue interest at the rate of 1.5% per month (18% per annum) from the original due date.

Fees, Payments & Refund Policy

5.1 Authorization to Charge

The Client hereby authorizes the Company to charge the Client's chosen payment method for all applicable fees based on the selected billing frequency, and for any overage, reactivation, or other fees incurred in accordance with this Agreement.

5.2 Fee Adjustments

The Company reserves the right to modify its fees upon providing the Client with at least fourteen (14) days' prior written notice via email to the address associated with the Client's account. Such adjustments will not apply to the current billing period already paid, nor to temporary promotions or fee reductions.

5.3 Account Suspension

Failure to remit payment within five (5) Business Days of the due date may result in the immediate suspension of the Client's account and access to the Services. Continued failure to pay may result in account termination and file deletion in accordance with Section 7.

5.4 General Payment Policy

All fees paid to the Company are non-refundable, except as expressly provided in Section 5.5.

5.5 14-Day Satisfaction Guarantee for New Clients

For new Clients only, the Company offers a 14-day refund period commencing on the date of the initial subscription payment. To request a refund, Client must submit a written request through the client portal or via email to [email protected] within this 14-day period. The refund amount will be reduced by the fair market value of any services already rendered or work product already delivered, calculated at the Company's standard hourly rates.

The Company reserves the right to deny any refund request if it determines, in its reasonable business judgment, that the request constitutes bad faith, abuse of the refund policy, or fraud, including but not limited to:

1. excessive use of Services prior to the request (more than 50% of plan capacity);
2. a pattern of repeated subscription and cancellation across multiple accounts, payment methods, or identities; or
3. submission of a chargeback or payment dispute prior to or concurrently with a refund request.

The Company's determination of bad faith shall be documented in writing and provided to the Client upon request. Clients who have previously received a refund under this provision are not eligible for an additional refund on any subsequent account or subscription.

5.6 Chargeback and Payment Dispute Policy New

In the event of a Chargeback:

• Client's account will be immediately suspended pending resolution of the dispute.
• Client will be liable for all fees and costs incurred by the Company in connection with the Chargeback, including bank fees (typically $15–$35 per incident), processing costs, and any applicable investigation fees.
• If the Chargeback is determined to be invalid (i.e., the charge was authorized and Services were rendered), Client will be liable for the original disputed amount plus a $50 administrative fee.
• Client agrees not to initiate a Chargeback as a substitute for exercising the refund rights provided in Section 5.5.
• The Company reserves the right to report fraudulent Chargeback activity to payment processors, credit bureaus, or law enforcement agencies as appropriate.

Project Workflow & Delivery

6.1 Media Transfer

Client shall transfer Client Content to the Company via secure cloud storage links (e.g., Dropbox, Google Drive, Frame.io). The estimated delivery timeline commences only upon the Company's receipt and confirmation of all necessary and usable Client Content. The Company's receipt of a file transfer link does not constitute confirmation — confirmation will be provided via the client portal or email.

6.2 Footage Size Limitations

Each project request is subject to a raw footage file size limit of 500 GB. For projects exceeding this limit, the Client may be required to provide proxy files. The Company reserves the right to assess an overage fee of $20.00 for every 100 GB of data beyond the initial 500 GB limit, which will be billed to the payment method on file.

6.3 Turnaround Times

Any stated turnaround times (e.g., 1–2 Business Days for first drafts, 24 hours for revisions) are good-faith estimates based on average project complexity and current capacity — they are not contractual guarantees. "Business Days" means Monday through Friday, excluding United States federal public holidays. The Company does not guarantee delivery by any specific date or time, including event-related deadlines such as wedding anniversaries, milestone events, or client presentations, unless confirmed in writing by the Company's management.

6.4 Revision Process

The Company provides unlimited reasonable revisions for active projects, subject to the following conditions:

• Revisions must be submitted within fourteen (14) calendar days of the delivery of the first draft or most recent revision.
• Revision requests must be substantive edits related to the original project scope as defined in the creative brief.
• Requests that constitute new projects or significant scope changes (e.g., restructuring more than 50% of the edit, changing the music style entirely, adding sequences not in the original brief) may be subject to additional fees at the Company's discretion.
• Requests submitted between fifteen (15) and twenty (20) calendar days after delivery may be accommodated at the Company's discretion but are not guaranteed.
• Requests submitted more than twenty (20) calendar days after delivery may be subject to delays of five (5) to ten (10) Business Days or more, and a reactivation fee of up to $150, due to the need to restore archived project files.

The Company reserves the right to limit or refuse revision requests that it determines, in its reasonable business judgment, to be excessive, abusive, outside the original project scope, or otherwise unreasonable.

6.5 Third-Party Platform Force Majeure New

Without limiting Section 12 (Force Majeure), the Client expressly acknowledges that the Services rely on third-party platforms including Frame.io, Dropbox, Google Drive, Artlist, Musicbed, and similar services ("Third-Party Platforms"). Service interruptions, outages, data losses, or performance degradations caused by Third-Party Platforms are beyond the Company's control. In the event of a Third-Party Platform disruption that materially affects the Services, the Company will:

1. notify the Client within 24 hours of becoming aware of the disruption;
2. use commercially reasonable efforts to implement alternative delivery methods; and
3. extend affected turnaround timelines by a period equal to the duration of the disruption.

The Company's obligations under this Section are the Client's exclusive remedy for Third-Party Platform disruptions.

Data Management & Client Responsibility

7.1 File Deletion Policy

The Company reserves the right to permanently delete all project files, media, intermediate work product, and related assets from its servers and Third-Party Platform storage under the following conditions:

• Thirty-five (35) calendar days of inactivity on a specific project or order. "Inactivity" means no revision requests submitted, no feedback provided, and no file activity by the Client.
• Upon the termination, cancellation, or expiration of a Client's paid subscription, regardless of project status.
• Upon the expiration of any suspension period in accordance with Section 4.5.

The Company has no obligation to provide advance notice of deletion beyond the policies stated in this Agreement. The Company does not maintain any backup, archive, or recovery copy of deleted files. Deletion is permanent and unrecoverable.

7.2 Client Responsibility for Final Output

Upon receipt of the final rendered files, it is the Client's sole and exclusive responsibility to: (a) review the Final Product for any errors or omissions within the revision window specified in Section 6.4; (b) download and securely store all final deliverables; and (c) maintain independent backup copies of the Final Product. The Company is not responsible for archiving final client files and expressly disclaims all liability for any loss of data after the conclusion of the project and deletion of files per Section 7.1.

7.3 Third-Party Services

The Services integrate with Third-Party Platforms. The Company is not responsible for the availability, accuracy, functionality, or security of any Third-Party Platform. Client's use of Third-Party Platforms is subject to those platforms' own terms and privacy policies. The Company disclaims all liability for data loss, service interruptions, or security breaches caused by Third-Party Platforms.

7.4 Data Retention Schedule New

For reference, the Company's data retention schedule is as follows:

• Active project files: retained for the duration of the subscription and up to 35 days after last project activity.
• Final delivered files: retained for 35 days after delivery.
• Account and billing information: retained for up to seven (7) years for legal, tax, and accounting purposes.
• Communications: emails, portal messages, and support tickets retained for up to three (3) years.

These periods are subject to the Company's Privacy Policy, available at wedit.video/privacy-policy.

Intellectual Property Rights

8.1 Client Representations, Warranties & Indemnification

The Client represents, warrants, and covenants that:

• Client owns or has secured all necessary licenses, rights, permissions, and clearances for all Client Content provided to the Company, including footage, images, music, voiceovers, graphics, AI-generated content (per §3.6), and any other materials;
• Client Content does not and will not infringe upon any third party's intellectual property rights, rights of publicity or privacy, moral rights, or any other rights;
• Client has obtained all necessary releases, permissions, and consents from any individuals appearing in or identifiable from Client Content; and
• Client Content complies with all applicable laws and regulations.

The Client agrees to indemnify, defend, and hold harmless the Company, its members, managers, employees, contractors, agents, successors, and assigns from and against any and all claims, demands, damages, liabilities, losses, costs, and expenses (including reasonable attorney's fees and court costs) arising from or related to: (a) any breach of the foregoing representations and warranties; (b) any claim of copyright, trademark, or other intellectual property infringement related to Client Content; (c) Client's use of the Services or Final Product; or (d) Client's violation of any applicable law or regulation. This indemnification obligation shall survive termination of this Agreement.

8.2 Ownership of Final Product

Upon the Company's receipt of full and final payment for all outstanding fees for the Services, all rights, title, and interest in the final, rendered video product ("Final Product") shall transfer to the Client. The transfer of ownership does not occur until payment is received in full; prior to full payment, the Company retains all rights in the Final Product.

8.3 Intermediate Work Product New

The Client acknowledges and agrees that the Company retains all rights, title, and interest in and to all intermediate work product created in connection with the Services, including but not limited to: rough cuts, assembly edits, color grade files, audio mixes, DaVinci Resolve project files, Premiere Pro project files, and any other non-final work product (collectively, "Intermediate Work Product"). Intermediate Work Product is not deliverable to Client and the Company has no obligation to provide or retain Intermediate Work Product. Upon completion of the Final Product and deletion of project files per Section 7.1, all Intermediate Work Product is permanently deleted.

8.4 Work-for-Hire Representation New

The Company represents and warrants that all creative work performed in connection with the Services, whether by the Company's employees or independent contractor editors ("Sub-Editors"), is performed pursuant to valid written work-for-hire agreements or copyright assignment agreements that vest all rights in the Company, enabling the ownership transfer provided in Section 8.2. The Company indemnifies the Client against any claim by a Sub-Editor asserting ownership in the Final Product, provided that the Client has paid all applicable fees in full.

8.5 Grant of Promotional License to Company

The Client grants the Company a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the Final Product in its professional portfolios, on its website, on social media, and in other marketing and promotional materials. Client may revoke this license at any time by providing written notice to [email protected]. Revocation applies prospectively and does not require the Company to remove materials already published as of the date of revocation notice; the Company will use commercially reasonable efforts to remove such materials within thirty (30) days of receiving revocation notice.

8.6 Reservation of Rights

All rights not expressly granted in this Agreement are reserved by the respective rights-holder. No license or transfer of rights is implied beyond those expressly stated herein.

Limitation of Liability

Non-Solicitation

During the term of this Agreement and for a period of one (1) year thereafter (the "Non-Solicitation Period"), the Client agrees not to directly or indirectly solicit, induce, recruit, hire, contract, or encourage any of the Company's current employees or independent contractor editors who personally worked on the Client's projects during the six (6) months preceding such solicitation, to terminate their relationship with the Company or to provide substantially similar editing services to Client or any affiliate of Client independently.

For purposes of this Section, "solicit" includes direct outreach, responses to such persons' independent solicitation initiated at Client's encouragement, and introduction through Client's professional network with knowledge of the purpose.

If Client breaches this provision, Client agrees to pay the Company liquidated damages equal to twelve (12) months of the average monthly gross compensation paid by the Company to such employee or contractor, calculated over the twelve (12) months preceding the breach. The Parties agree that the liquidated damages amount represents a genuine and reasonable pre-estimate of the Company's losses from such a breach, including recruitment costs, training costs, project disruption costs, and lost revenue attributable to the loss of specialized editorial talent, and is not a penalty. This liquidated damages provision shall be the Company's sole monetary remedy for a breach of this Section, but shall not preclude equitable relief, including injunctive relief.

Dispute Resolution & Arbitration

11.1 Mandatory Arbitration

Any controversy, dispute, or claim arising out of or relating to this Agreement, or the breach, termination, or validity thereof ("Dispute"), shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules and Mediation Procedures, as amended from time to time. The arbitration shall be conducted by a single arbitrator selected in accordance with AAA rules. The arbitration shall be conducted in Laramie County, Wyoming, unless the Parties mutually agree to conduct it via remote video conference. The arbitrator's decision shall be final and binding, and judgment may be entered upon it in any court of competent jurisdiction.

11.2 Arbitration Opt-Out New

New Clients have the right to opt out of this mandatory arbitration provision. To opt out, a new Client must send written notice of their decision to opt out to [email protected] with the subject line "Arbitration Opt-Out" within thirty (30) calendar days of the date of their initial account creation. Opt-out notices must include the Client's full legal name, company name, and account email address. If a new Client opts out of arbitration, any Disputes shall be resolved exclusively in the courts specified in Section 15.1. Opting out of arbitration does not affect any other provision of this Agreement.

11.3 Emergency Relief New

Notwithstanding the mandatory arbitration provision in Section 11.1, either Party may seek emergency injunctive or other interim relief from a court of competent jurisdiction to prevent irreparable harm pending the constitution and first meeting of the arbitral tribunal, provided that the Party seeking such relief promptly thereafter submits the underlying Dispute to arbitration in accordance with Section 11.1.

11.4 Class Action Waiver

11.5 Statute of Limitations

Any claim or cause of action arising under this Agreement must be filed within one (1) year after such claim or cause of action first arose, or it shall be forever barred, notwithstanding any otherwise applicable statute of limitations or other law to the contrary. This shortened limitations period does not apply to claims for intellectual property infringement or to claims that applicable law prohibits from being subject to a shortened limitations period.

11.6 Attorney's Fees

In any arbitration or legal proceeding arising out of this Agreement, the prevailing party shall be entitled to recover its reasonable attorney's fees, expert witness fees, and costs from the non-prevailing party.

Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under this Agreement due to causes beyond its reasonable control (each, a "Force Majeure Event"), including but not limited to: acts of God, natural disasters, earthquakes, floods, fires, pandemics or epidemics, war, terrorism, civil unrest, labor disputes, government actions, internet or utility failures, cyberattacks, or failures of third-party service providers, including cloud storage platforms, file transfer services, and payment processors.

In the event of a Force Majeure Event, the Company shall: (a) provide written notice to Client within twenty-four (24) hours of becoming aware of the Force Majeure Event and its anticipated duration; (b) use commercially reasonable efforts to mitigate the effects of the Force Majeure Event; and (c) resume performance as soon as the Force Majeure Event has ended or reasonably practicable thereafter. The Company's performance obligations shall be suspended for the duration of the Force Majeure Event, and any affected delivery timelines shall be extended by a corresponding period. If a Force Majeure Event continues for more than thirty (30) consecutive calendar days, either Party may terminate the affected project by written notice, with Client entitled to a prorated refund for services not yet rendered.

Modification of Terms

The Company reserves the right to modify, amend, or update this Agreement at any time. For non-material changes (such as typographical corrections, clarifications, or additions that do not adversely affect Client's rights or obligations), the Company will update the "Last Updated" date on the Agreement. For material changes — defined as changes to payment terms, liability provisions, intellectual property rights, arbitration procedures, or cancellation policies — the Company will:

• Provide at least fourteen (14) calendar days' prior written notice to the email address associated with the Client's account; and
• Post the updated Agreement on the Company's website with a revised "Last Updated" date.

Client's continued use of the Services following the expiration of the notice period for material changes constitutes acceptance of the modified terms. If Client does not agree to the modified terms, Client's sole remedy is to cancel the subscription in accordance with Section 4.2 prior to the effective date of the modification.

Privacy & Data Protection

The Company's collection, use, and protection of Client's personal information is governed by the Company's Privacy Policy, which is incorporated herein by reference and available at wedit.video/privacy-policy. By using the Services, Client consents to such collection and use as described in the Privacy Policy. The Company implements reasonable security measures to protect Client data but cannot guarantee absolute security. Client acknowledges that internet-based data transmission and storage carries inherent risks. Where Client is located in the European Union, European Economic Area, or any jurisdiction subject to data protection regulations, the applicable provisions of the Privacy Policy and any executed Data Processing Agreement ("DPA") shall govern the processing of personal data.

General Provisions

15.1 Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law principles. Subject to the mandatory arbitration provision in Section 11, any legal suit, action, or proceeding arising out of or relating to this Agreement shall be instituted exclusively in the federal or state courts located in Laramie County, Wyoming, and each Party irrevocably submits to the personal jurisdiction of such courts.

15.2 Entire Agreement

This Agreement, together with the Privacy Policy, any executed DPA, and any applicable order forms or statements of work, constitutes the entire agreement between the Parties with respect to the subject matter hereof, and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

15.3 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. In the case of the arbitration clause in Section 11, if the class action waiver is found unenforceable, the entire arbitration clause shall be deemed void.

15.4 Assignment

Client may not assign, transfer, or delegate this Agreement or any rights or obligations hereunder without the prior written consent of the Company. The Company may freely assign or transfer this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any attempted assignment in violation of this provision shall be null and void.

15.5 Waiver

No waiver of any provision of this Agreement shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver. The Company's failure to enforce any right or provision shall not constitute a waiver of such right or provision.

15.6 Electronic Signatures & Communications

Client consents to the use of electronic signatures and records. Electronic signatures and electronically delivered agreements shall have the same legal effect as handwritten signatures and paper documents pursuant to the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable state law. Client agrees to receive all communications, agreements, and notices electronically.

15.7 Notices

All notices required or permitted under this Agreement shall be in writing and shall be deemed given when: (a) delivered personally; (b) sent by confirmed email to the address associated with Client's account or to [email protected]; (c) sent by certified or registered mail, return receipt requested, to the addresses on record; or (d) delivered via the client portal messaging system with confirmation of receipt.